Privacy Policy

Last updated: September 22, 2026

AVAPOW operates this store and website and related services (the “Services”), powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use our Services, make a purchase, or otherwise communicate with us.

Depending on where you live and how you interact with our Services, applicable privacy laws may provide you with certain rights regarding your personal information.

By using the Services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you, including:

Contact information: such as your name, billing address, shipping address, phone number, and email address.

Payment and transaction information: such as payment-related information, order details, transaction history, refunds, returns, exchanges, and cancellations. Payment information may be processed directly by Shopify, payment processors, or other service providers.

Account information: such as your username, password, account preferences, and other information associated with your customer account, where applicable.

Shopping information: such as products you view, add to your cart, purchase, return, exchange, or cancel.

Communications: information you provide when you contact our customer service team, submit an inquiry, participate in a promotion, or otherwise communicate with us.

Device and technical information: such as your device type, browser type, network connection, IP address, and other device identifiers.

Usage information: information about how and when you access, browse, and interact with our Services.

Where applicable, certain information may be considered sensitive personal information under applicable privacy laws. We process such information only as permitted by applicable law.

2. Sources of Personal Information

We may collect personal information:

• Directly from you;

• Automatically when you use our Services, including through cookies and similar technologies;

• From Shopify and other service providers that help us operate our store;

• From payment processors, fulfillment providers, shipping providers, analytics providers, and other business partners;

• From other third parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing our Services: processing payments, fulfilling orders, arranging shipping and delivery, managing customer accounts, processing returns and refunds, and providing other requested services.

Customer support: responding to inquiries, troubleshooting product issues, handling warranty or after-sales requests, and communicating with you about your orders.

Improving our Services: understanding how customers use our website, improving our products and services, and enhancing the shopping experience.

Marketing and advertising: where permitted by applicable law, sending promotional communications and displaying advertisements that may be relevant to your interests.

Security and fraud prevention: detecting, investigating, and addressing potentially fraudulent, illegal, malicious, or unsafe activity and protecting our customers, business, and Services.

Legal compliance: complying with applicable laws, responding to lawful requests and legal processes, enforcing our agreements, and protecting our rights and the rights of others.

Where required by applicable data protection law, we rely on an appropriate legal basis for processing personal information, which may include performance of a contract, consent, legitimate interests, or compliance with legal obligations.

Where processing is based on consent, you may withdraw your consent as permitted by applicable law.

4. How We Disclose Personal Information

We may disclose personal information to:

Shopify, which provides the e-commerce platform used to operate our online store.

Service providers, including companies that provide payment processing, website hosting, IT services, analytics, customer support, fulfillment, shipping, fraud prevention, and other services on our behalf.

Business and marketing partners, where permitted by applicable law, to help us provide services, measure advertising performance, or deliver marketing and advertising.

Third parties at your direction, such as shipping providers or other services you choose to use.

Affiliates, where applicable, for legitimate business purposes.

Government authorities, regulators, courts, or other parties where disclosure is required by law, legal process, or reasonably necessary to protect our rights, customers, business, or Services.

We may also disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Where applicable law treats certain advertising-related disclosures as a “sale” or “sharing” of personal information, you may have the right to opt out.

5. Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information in connection with your access to and use of our store in order to provide its platform and related services.

Information you provide through our Services may be transmitted to and processed by Shopify and other service providers, which may operate in countries other than your country of residence.

Shopify's processing of personal information is also subject to its own applicable privacy terms and notices.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve performance, and support advertising and marketing activities.

Depending on your location, we may request your consent before using certain non-essential cookies or similar technologies.

Where available, you may manage your cookie preferences through the cookie or privacy controls provided on our website.

Certain privacy laws may also provide rights regarding targeted advertising or the sale or sharing of personal information.

Where legally required and technically supported, we will process recognized opt-out preference signals in accordance with applicable law.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party services you choose to access.

8. Children's Privacy

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.

9. Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The specific retention period may vary depending on the type of information, why it was collected, and applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Request a copy or portability of certain personal information;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of certain targeted advertising or the sale or sharing of personal information, where applicable;

• Appeal certain decisions regarding privacy requests, where applicable;

• Submit a complaint to an applicable data protection authority.

These rights are subject to applicable legal requirements, limitations, and exceptions.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, you may also use an authorized agent to submit certain requests on your behalf.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your orders, customer service requests, account, warranty claims, or other transactions.

11. Additional Information for Certain Regions

European Economic Area and United Kingdom

Where the GDPR or UK GDPR applies, you may have rights including access, correction, deletion, restriction, portability, objection to certain processing, and withdrawal of consent.

You may also have the right to lodge a complaint with the competent data protection authority.

Where personal information is transferred internationally, we use appropriate safeguards where required by applicable law.

California

California residents may have additional rights under applicable California privacy laws, including rights relating to access, correction, deletion, and certain uses or disclosures of personal information.

Where our activities constitute a “sale” or “sharing” of personal information under applicable California law, eligible consumers may have the right to opt out.

We do not knowingly sell or share personal information of consumers under 16 in circumstances where prohibited by applicable law.

Canada

Canadian residents may have rights to access and correct their personal information and withdraw consent, subject to applicable legal and contractual restrictions.

Japan

Where Japan's Act on the Protection of Personal Information (APPI) applies, individuals may have rights regarding disclosure, correction, deletion, suspension of use, and suspension of certain third-party disclosures, subject to applicable requirements and exceptions.

12. International Transfers

Because we use Shopify and other service providers that may operate internationally, personal information may be transferred, stored, or processed outside your country or region of residence.

Where required by applicable law, we use or rely on appropriate mechanisms and safeguards for international transfers of personal information.

13. Complaints

If you have questions or concerns regarding how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page and provide any additional notice required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, would like to exercise applicable privacy rights, or have other privacy-related concerns, please contact us:

AVAPOW

Email: services@avapow.shop

Phone: 1 888 988 0115