Shipping Policy

Last updated: September 22, 2026

Thank you for visiting and shopping with AVAPOW. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed or shipped on weekends or public holidays. During periods of high order volume, holidays, product launches, or other unforeseen circumstances, processing times may take longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Destinations

We currently ship to selected locations where shipping services are available.

Shipping availability may vary depending on the product, destination, inventory availability, and applicable shipping restrictions.

If a particular destination is not available at checkout, we may be unable to ship to that location.

We reserve the right to restrict shipping to certain locations where required by applicable laws, regulations, carrier restrictions, or other applicable requirements.

3. Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, product availability, and other factors.

The estimated delivery time available for your order may be displayed during checkout or provided with your order information.

Delivery estimates begin after the order has been processed and shipped. All delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur due to weather conditions, customs clearance, carrier disruptions, peak seasons, incorrect or incomplete addresses, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs, where applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or other shipping promotions. Any applicable shipping promotion and its conditions will be displayed on our website or during checkout.

5. Tracking Your Order

When tracking information is available, we will provide it to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

If your tracking information has not been updated for an extended period, please contact us at services@avapow.shop with your order number, and our customer support team will assist you.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that your shipping information is incorrect, please contact us at services@avapow.shop as soon as possible.

We will make reasonable efforts to update the information before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

7. Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or damaged during delivery, please contact us at services@avapow.shop with your order number and relevant details.

For damaged packages, please keep the original packaging and provide clear photographs of the package and damaged product where possible. This information may be required to assist with a carrier claim or investigation.

We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and applicable laws.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

Customs clearance procedures may also cause additional delivery delays that are outside our reasonable control.

9. Delivery Issues

If your tracking information shows that your order has been delivered but you have not received it, please first check with household members, neighbors, building management, or the shipping carrier where appropriate.

If you are still unable to locate your package, please contact us at services@avapow.shop as soon as possible with your order number and tracking information.

We will review the available delivery information and help determine the appropriate next steps.

10. Order Cancellations

If you wish to cancel an order, please contact us at services@avapow.shop as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

If your order cannot be cancelled, you may be eligible to return the product in accordance with our Return & Refund Policy.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, business operations, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

AVAPOW

Email: services@avapow.shop

Phone: 1 888 988 0115