Return & Refund Policy

Last updated: September 22, 2026

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility and Requirements

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories and components, and in its original packaging. You will also need the receipt or proof of purchase.

3. How to Start a Return

To start a return, please contact us at services@avapow.shop or shopify@avapow.shop.

If your return request is approved, we will provide you with the return address and return instructions. Please do not send your item back before contacting us. Items returned without prior authorization may not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package. Where applicable, we will also provide information regarding return shipping.

4. Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please provide your order number, a description of the issue, and clear photos or videos if applicable. We will evaluate the issue and work with you to provide an appropriate solution.

5. Exceptions & Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products and items that have been damaged due to misuse, improper operation, unauthorized modification, or failure to follow the product instructions.

Items that are returned with missing components, accessories, or original packaging may not be eligible for a full refund.

Gift cards, if offered, are non-returnable. Please contact us if you have questions about whether your specific item is eligible for return.

6. Exchanges

If you would like to exchange an item, please contact us first at services@avapow.shop.

Depending on the circumstances, we may arrange a replacement or ask you to return the original item before a replacement is dispatched.

7. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable law.

The item must be returned in the same condition in which you received it, with its original accessories and packaging where applicable. You will also need the receipt or proof of purchase.

This section does not affect any additional rights you may have under applicable consumer protection laws.

8. Refunds Process & Timelines

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at services@avapow.shop.

9. Contact Information

If you have any questions about returns, exchanges, or refunds, please reach out to us:

Brand: AVAPOW
Email: services@avapow.shop / shopify@avapow.shop
Toll-Free Phone: 1 888 988 0115
Customer Care Hotline: +86 186 6519 0841
Website: avapow.shop